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But I love my heater.....its housed inside, far less cumbersome than the other type etc., etc., and Thermalec have been brilliant with customer service... 
Now that, you CAN put as a testimonial straight away!! 
Dear Carole 
A copy of the leaflet with wiring diagrams is enclosed 
You and your associates are brilliant, so helpful. 
Many,many thanks, 
Massive thanks for your positive marvellous help this morning 
Kindest regards 
Again thank you so much for all of your help and advice yesterday. It is great to be dealing with someone with both the knowledge and a positive approach. 
Mrs. B 
Your company is absolutely marvellous. The fantastic Carole Dingle is the most marvellous advert for efficiency, marvellous sales manner, and she provided the most fantastic customer service one can imagine. 
Last week, Wednesday actually, at Carole‚Äôs suggestion my electrician spoke to one of your technical lot and confirmed that we did need a single phase but 35watt pool heater to replace our 36watt which had died. It had had a long and happy life with us since early summer 1985. 
Yes it was one of yours, a thermalec. And obviously built to last. You did not have all of the bits to make a 36 quickly but we decided 35 would be fine. 
To have turned this order turned around, and it being a special as well, in a week is marvellous. Order confirmed last Wednesday and delivered yesterday. Plumbed and electric connected to day and all running smoothly. 
I would be delighted to write a most profession recommendation or alternative shout from the roof tops if you wished. Your product is second to none but you know that. Carole is also second to none and an absolutely star, I was so thrilled to do business with her 
Again many thanks 
Sarah Brooker 
Many thanks for your help and super swift reply! 
Hi Alison, 
Thank you so much for being so efficient, that's very much appreciated! I will speak to the customer today and look forward to placing an order with you on Monday. 
Kind regards, 
Simon Boon. 
Re: Automatic pH Controller 
Thank you very much for sending me the instructions. I am very impressed with the service. Thanks. 
Dear Carole 
Thank you so much for your help. Your company service is amazing, 
Kind regards 
Sent from my iPhone 
Dear Carole, 
Thanks for worrying. We received the heater yesterday indeed. 
Sorry, that I was sometimes so insistent, our client is quiet impatient. 
Thank you both (to Alison too) for your nice work and for making the process really flawless. 
Fantastic service, Carole, thank you so much, we really appreciate it! 
kind regards 
Excellent, thanks Carole. 
Outstanding service from start to finish. 
Many Thanks 
Neil Ross 
Hi Carole 
Thank you so much for your help. So nice to find someone who is so helpful these days. 
I will let you know what happens. 
Kind regards 
Melissa Taylor 
Sent from my iPhone 
Thanks very much for this, really helpful and really appreciate the customer service you give. 
Heater arrived this morning. Please thank all involved for speedy manufacture and despatch. 
Best regards 
Trading Partners 
Holding Company:  
WJ Meddings (Holdings) Ltd 
Associate Companies: UK 
Meddings Thermalec Ltd 
Meddings Machine Tools 
Thermalec Products 
Meddings Engineering 
Thermalec International Ltd 
Merlin Industrial Products Ltd 
Thermalec Pools & Spa Private Ltd 
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