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Thermalec is now ISO9001-2015 compliant.
Two years against faulty workmanship or materials. We will repair or replace during this period any goods returned to our factory for inspection. This guarantee does not cover misuse or neglect of the heater.
Control Panels - Guaranteed for 12 months against faulty workmanship from date of purchase.
Electric Pool Heaters - Are guaranteed for two years against faulty workmanship from date of purchase
Spare parts - Guaranteed for 3 months from date of purchase.
ALL GUARANTEES ARE FOR PARTS ONLY - TERMS & CONDITIONS APPLY.
For information on our returns policy and to download a Goods Return Authorisation,
please see below.
GOOD RETURNS POLICY
GOOD RETURNS POLICY
If any item is delivered incorrectly, damaged or faulty, or is to be returned under a warranty claim, or for any other reason, the following procedure should be followed.
Contact customer services to obtain GRN number, complete Goods Return Authorisation form and email or fax to Thermalec, ensuring a copy is also clearly attached to the goods being returned.
Items incorrectly ordered or not required, will be restocked without a restocking charge, providing they are returned in perfect condition (including condition of their original packaging carton/crate if applicable) and providing they are returned within 7 days of their original delivery date. Items older than this, or where the carton/crate (if applicable) is damaged, will be subject to a restocking charge of £15.00 or 15% (whichever is the greater) of the invoiced value.
We regret that goods more than 3 months old will not be accepted for restocking.
If it has been agreed to issue replacement part(s) for repair of equipment still under warranty, an invoice for the part(s) will be raised accordingly. The invoice will be credited only when the suspected faulty part(s) have been returned, inspected and found to be faulty. Please ensure that suspected faulty goods are returned in accordance with the above Goods Returns Policy.
NB: Please ensure all goods are returned by secure method, requiring signature on delivery, ie: Courier or recorded delivery
Please note any item returned for inspection/report and subsequently returned to customer at their request unrepaired, will incur handling and carriage charges.
Lee Mill Industrial Estate
Devon PL21 9LL
Telephone: +44 (0)1752 313343
Fax:+44 (0)1752 313353